The User Satisfaction Analysis of the Ogan Ilir Disdukcapil Population Administration Online Service Information System Using the HOT FIT Model Method
User Satisfaction Analysis of the Ogan Ilir Disdukcapil Population Administration Online Service Information System Using the HOT FIT Model Method
AbstractThis study describes how to analyze user satisfaction of the Population Administration Service Information System of Dukcapil Ogan Ilir. This study aims to determine the satisfaction of users of the Population Administration Service Information System (SIAK) Dukcapil Ogan Ilir by using the HOT FIT Model method. The research uses all perspectives that exist in the HOT FIT Model, namely Human, Organization and Technology. The data in this study were collected using a quantitative approach by distributing questionnaires to each respondent in the perspective of the people of Tanjung Batu sub-district in Ogan Ilir district. The results of this study are expected to produce user satisfaction on the system as input for improving the Population Administration Information System (SIAK) dukcapil Ogan Ilir information system service in the future.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work