“Analisis Information Technology Service Management (ITSM) LPSE Kota Palembang Berdasarkan Framework ITIL V3”. Jurnal Intelektualita: Keislaman, Sosial Dan Sains, vol. 9, no. 1, Mar. 2020, pp. 1-8, https://doi.org/10.19109/intelektualita.v9i1.5029.