Anisyah, Siti, and Raegen Harahap. “Democratizing Public Services in Indonesia: Analysis for Mall Public Service in Palembang”. Jurnal Studi Sosial dan Politik 7, no. 2 (December 30, 2023): 211–223. Accessed August 18, 2025. https://jurnal.radenfatah.ac.id/index.php/jssp/article/view/18977.