Analisis Kendala-Kendala Dalam Penerapan SMM ISO 9001:2008 di Madrasah Aliyah Negeri 3 Palembang

Abstract

The purpose of this study is to describe and analyze the constraints in implementing ISO  9001:  2008  QMS  in  MAN  3  Palembang  referring  to  the  concept  of  plan,  do,  check,  action (PDCA),  and  its  application  to  quality  management  principles,  namely:  1)  customerfocus  ( Customer  Focus)  through  the  madrasah  service  survey,  2)  analysis  of  constraints  in  applying the  ISO  QMS  in  MAN  3  Palembang is  the  focus  on  customers  which  isstudents  through  a madrasa  service  survey  which  is  a  matter  of  facilities  in  the classroom  and  student  toilet.  The research  design  is  descriptive  using  a  qualitative  approach  with  interviews,  documentation studies  and  observations.   Data  obtained  from  respondents  through  interview  techniques, documentation studies, and observations regarding experiences, opinions, knowledge and other aspects  to  be  collected,  reduced,  presented,  and  drawn  conclusions  to  have  meaning.  Based  on the results of data analysis and discussion it can be concluded as follows: 1) the implementation of  the  ISO  9001:  2008  Quality  Management  System  through  madrasa  service  surveys  and internal  quality  audits  that  lead  to  continuous  improvement  and  customer  satisfaction,  2) obstacles in implementation are problems of infrastructure facilities in the classroom students for  examplethe  fan  is  broken  and  the  projector  is  dead,  and  infrastructure  problems  in  the student toilet are,  the toilet lights are off and the door is loose, 3) the effort to overcome these problems is to fix it immediately.