Unsur Komunikasi Pada Pelayanan Perpustakaan (Studi Kasus Di Perpustakaan SMP Negeri 3 Rantau Bayur)

Article Sidebar

PDF
Published: Jun 20, 2023
Updated: 20-06-2023
Versions:
20-06-2023 (2)
DOI: https://doi.org/10.19109/tadwin.v4i1.16161
Keywords:
kualitas pelayanan; perpustakaan; komunikasi; unsur komunikasi

Main Article Content

Anggi Tridana
Universitas Islam Negeri Raden Fatah Palembang, Indoensia
Misroni Misroni
Universitas Islam Negeri Raden Fatah Palembang, Indoensia

Abstract

This article aims to identify and analyze the communication elements involved in library services at SMPN 3 Rantau Bayur, and to explore how effective communication can enhance the quality of library services and user satisfaction. To gain a deeper understanding of these communication elements, the author explains their role within the context of library services at SMPN 3 Rantau Bayur. This study employs a qualitative descriptive approach, utilizing observations and interviews conducted by the author. The conclusions are drawn using inductive data analysis, which helps to build hypotheses or theories based on the observed facts. The study's findings indicate that the elements of communicator, message, medium, communicant, and effect are the primary components influencing communication in library services. These five elements are interrelated and mutually influence one another, forming a cohesive whole. By recognizing and understanding these various elements in the context of library service communication at SMPN 3 Rantau Bayur, it is possible to achieve high-quality library services and ensure satisfaction for all stakeholders within the school community.

Article Details

How to Cite
Tridana, A., & Misroni, M. (2023). Unsur Komunikasi Pada Pelayanan Perpustakaan (Studi Kasus Di Perpustakaan SMP Negeri 3 Rantau Bayur). TADWIN: Jurnal Ilmu Perpustakaan Dan Informasi, 4(1), 47-58. https://doi.org/10.19109/tadwin.v4i1.16161
Issue
Vol. 4 No. 1 (2023): Tadwin:Jurnal Ilmu Perpustakaan dan Informasi
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work

How to Cite

Tridana, A., & Misroni, M. (2023). Unsur Komunikasi Pada Pelayanan Perpustakaan (Studi Kasus Di Perpustakaan SMP Negeri 3 Rantau Bayur). TADWIN: Jurnal Ilmu Perpustakaan Dan Informasi, 4(1), 47-58. https://doi.org/10.19109/tadwin.v4i1.16161

References

Alzahrani, A. I., Mahmud, I., Ramayah, T., Alfarraj, O., & Alalwan, N. (2019). Modelling digital library success using the DeLone and McLean information system success model. Journal of Librarianship and Information Science, 51(2), 291-306. DOI: 10.1177/0961000617726123

Amarasekara, K. M. R. K., & Marasinghe, M. M. I. K. (2020). User Satisfaction on library resources and services: survey conducted in main library of the Open University of Sri Lanka. Journal of the University Librarians Association of Sri Lanka, 23(2). DOI: 10.4038/jula.v23i2.8007

Araujo, T. (2019). The impact of sharing brand messages: How message, sender and receiver characteristics influence brand attitudes and information diffusion on Social Networking Sites. Communications, 44(2), 162-184. DOI 10.1515/commun-2018-2004

Aririguzoh, S. (2022). Communication competencies, culture and SDGs: effective processes to cross-cultural communication. Humanities and Social Sciences Communications, 9(1), 1-11. DOI: 10.1057/s41599-022-01109-4

Bonfield, C. A., Salter, M., Longmuir, A., Benson, M., & Adachi, C. (2020). Transformation or evolution?: Education 4.0, teaching and learning in the digital age. Higher education pedagogies, 5(1), 223-246. DOI: 10.1080/23752696.2020.1816847

Buchholz, M., Ferm, U., & Holmgren, K. (2020). Support persons’ views on remote communication and social media for people with communicative and cognitive disabilities. Disability and rehabilitation, 42(10), 1439-1447. DOI: 10.1080/09638288.2018.1529827

Busetto, L., Wick, W., & Gumbinger, C. (2020). How to use and assess qualitative research methods. Neurological Research and practice, 2(1), 14. DOI: 10.1186/s42466-020-00059-z

Casula, M., Rangarajan, N., & Shields, P. (2021). The potential of working hypotheses for deductive exploratory research. Quality & Quantity, 55(5), 1703-1725. DOI: 10.1007/s11135-020-01072-9

Cox, A. M., Pinfield, S., & Rutter, S. (2019). The intelligent library: Thought leaders’ views on the likely impact of artificial intelligence on academic libraries. Library Hi Tech, 37(3), 418-435. DOI: 10.1108/LHT-08-2018-0105

Efendy, O. U. (2011). Ilmu Komunikasi Teori dan Praktek. PT. Remaja Rosdakarya. https://books.google.co.id/books/about/Ilmu_komunikasi.html?id=O272ngEACAAJ&redir_esc=y

Fagan, J. C., Ostermiller, H., Price, E., & Sapp, L. (2021). Librarian, faculty, and student perceptions of academic librarians: Study introduction and literature review. New Review of Academic Librarianship, 27(1), 38-75 https://www.tandfonline.com/doi/full/10.1080/13614533.2019.1691026

.

Henschel, A., Hortensius, R., & Cross, E. S. (2020). Social cognition in the age of human–robot interaction. Trends in Neurosciences, 43(6), 373-384. DOI: 10.1016/j.tins.2020.03.013

Jawabreh, O., Al Fayoumi, T., & Bareya, A. (2022). Customer satisfaction towards communication skills of front office staff at the hotel (case study five stars Hotels in Aqaba). Geo Journal of Tourism and Geosites, 44(4), 1312-1318. DOI: 10.30892/gtg.44416-948

Johnston, K. A., & Lane, A. B. (2021). Communication with intent: A typology of communicative interaction in engagement. Public Relations Review, 47(1), 101925. DOI: 10.1016/j.pubrev.2020.101925

Junaida. (2011). Peran Komunikasi Bagi Pustakawan. 17.

Kurniasih, N. (2016). Optimalisasi Penggunaan Media Sosial untuk Perpustakaan. Prosiding Makalah SeminarNasional “Komunikasi, Informasi Dan Perpustakaan Di Era Global,” 1–9. DOI:10.13140/RG.2.2.10367.82081

Lailatur Rahmi. (2019). Media Komunikasi Sebagai Akses Layanan Referensi Virtual Di Perpustakaan Universitas Indonesia Lailatur. Buletin Al Turas Mimbar Sejarah, Sastra, Budaya Dan Agama, XXV(1), 17–36. DOI: 10.1080/02763877.2013.770349

Larasati, A., & Lestari, P. (2022). Client service communication’s audit through digital communication at Indonesia communications. The Indonesian Journal of Communication Studies, 15(2), 129-150. DOI: 10.31315/ijcs.v15i2.8277

Levinson, S. C. (2020). On the human" interaction engine". In Roots of human sociality (pp. 39-69). Routledge. http://hdl.handle.net/2066/41724

Liestyanti, A., & Prawiraatmadja, W. (2021, December). Service quality in the public service: A combination of SERVQUAL and importance-performance analysis. In Journal of International Conference Proceedings (Vol. 4, No. 3, pp. 320-331). DOI: 0000-0003-3448-7825

Maloney, D., Freeman, G., & Wohn, D. Y. (2020). " Talking without a Voice" Understanding Non-verbal Communication in Social Virtual Reality. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW2), 1-25. DOI: 10.1145/3415246

Martin, J. (2020). Job satisfaction of professional librarians and library staff. Journal of Library Administration, 60(4), 365-382. DOI: 10.1080/01930826.2020.1721941

Morales, J. M., & Beis, C. A. (2021). Communication across the electronic resources lifecycle: a survey of academic libraries. Journal of Electronic Resources Librarianship, 33(2), 75–91. DOI: 0000-0003-4749-1292

Muda, I., & Ade Afrina, E. (2019). Influence of human resources to the effect of system quality and information quality on the user satisfaction of accrual-based accounting system. Contaduría y administración, 64(2), 0-0. I. DOI: 10.22201/fca.24488410e.2019.1667

Ogah, A. I., & Abutu, D. O. (2021). Theoretical analysis on persuasive communication in advertising and its application in marketing communication. EJOTMAS: Ekpoma Journal of Theatre and Media Arts, 8(1-2), 313-331. DOI: 10.4314/ejotmas.v8i1-2.17

Pebriona, S., Chatra, E., & Arif, E. (2023). Komunikasi Dinas Perpustakaan dan Dinas Pariwisata dalam Menyelamatkan Naskah Kuno Surau Latiah Kota Solok. MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial, 7(1), 100-110. DOI: 10.30743/mkd.v7i1.6582

Raudah, H., & Santi, T. (2018). Komunikasi Interpersonal Pustakawan Dan Pemustaka Di Perpustakaan Universitas Islam Negeri Sumatera Utara Medan. LIBRARIA: Jurnal Perpustakaan, 6(2), 257. DOI: 10.21043/libraria.v6i2.3949

Rollnik-Sadowska, E., Glińska, E., & Ryciuk, U. (2022). Model of communication effectiveness in the mentoring process. WSEAS Transactions on Business and Economics, 19, 1-12. DOI: 10.37394/23207.2022.19.1

Salim, M. S. (2023). Verbal and non-verbal communication in linguistics. International Journal of Innovative Technologies in Social Science, (2 (38)). DOI: 10.31435/rsglobal_ijitss/30062023/8003

Sumaryati, N., Yusup, P. M., Khadijah, U. L. S., & Suminar, J. R. (2022). Kecerdasan emosional pustakawan dalam manajemen konflik di perpustakaan perguruan tinggi di Karawang. Berkala Ilmu Perpustakaan Dan Informasi, 18(1), 73-85. DOI: 10.22146/bip.v18i1.3956

Taylan, C., & Weber, L. T. (2023). “Don’t let me be misunderstood”: communication with patients from a different cultural background. Pediatric Nephrology, 38(3), 643-649. DOI: 10.1007/s00467-022-05573-7

Van Ruler, B. (2020). Communication theory: An underrated pillar on which strategic communication rests. In Future directions of strategic communication (pp. 39-53).: DOI: 10.1080/1553118X.2018.1452240

Venter, E. (2019). Challenges for meaningful interpersonal communication in a digital era. HTS: Theological Studies, 75(1), 1-6. DOI: 10.4102/hts.v75i1.5339

Xie, I., Babu, R., Lee, T. H., Castillo, M. D., You, S., & Hanlon, A. M. (2020). Enhancing usability of digital libraries: Designing help features to support blind and visually impaired users. Information Processing & Management, 57(3), 102110. DOI: 10.1016/j.ipm.2019.102110

Yadav, A. K. (2022). The essential skills and competencies of LIS professionals in the digital age: Alumni perspectives survey. Global Knowledge, Memory and Communication, 71(8/9), 837-856. DOI 10.1108/GKMC-03-2021-0049

Zerfass, A., Verčič, D., Nothhaft, H., & Werder, K. P. (2020). Strategic communication: Defining the field and its contribution to research and practice. In Future directions of strategic communication (pp. 159-177). Routledge. DOI: 10.1080/1553118X.2018.1493485