Application of Benchmarking Strategies in Improving The Performance of Teacher Guidance and Counseling in Schools

Utami Niki Kusaini; Kusumawati Kusumawati

doi:10.19109/pf01ms34

Authors

Utami Niki Kusaini Universitas Jambi, Indonesia https://orcid.org/0009-0004-0940-0841
Kusumawati Kusumawati Universitas Borneo Tarakan, Indonesia

DOI:

https://doi.org/10.19109/pf01ms34

Abstract

The services provided by Guidance and Counseling (BK) teachers must be aligned with student needs and supported by school principals to enhance the performance of BK teachers, enabling them to be more innovative and competitive in addressing student problems. This study aims to identify and analyze the BK program that implements a benchmarking strategy at SMA Bina Ilmi and SMK Muhammadiyah 2. A qualitative descriptive approach was used, collecting data through observations, interviews with 10 principals and 15 BK teachers, and documentation. The validity of the data was ensured through source and method triangulation. Benchmarking formulation involved aligning BK’s vision, mission, and goals, analyzing the strategic environment, selecting benchmarking themes and target schools, and forming benchmarking teams. Cultural factors, BK teacher capacity, and costs were considered in data selection. The effectiveness of the benchmarking strategy was observed through improvements in BK teachers’ abilities to identify and analyze student needs using standardized BK instruments, the provision of student-friendly counseling spaces, and the teachers' innovation in service delivery. The findings indicate that the benchmarking strategy effectively enhanced BK teachers’ performance at both schools.

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