Peningkatan Mutu Sekolah Perspektif Philip B. Crosby

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Published: Jul 4, 2022
DOI: https://doi.org/10.19109/intelektualita.v11i1.10715
Keywords:
Peningkatan Mutu, Konsep Mutu, Philip B. Crosby

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Ega Purwaningsih
Universitas Negeri Jakarta

Abstract

Penelitian ini bertujuan untuk menganalisis upaya peningkatan mutu sekolah perspektif Philip B. Crosby. Metode penelitian yang digunakan adalah penelitian kepustakaan. Penelitian ini menyimpulkan bahwa pertama, ada dua gagasan kontroversial yang ditawarkan oleh Crosby yaitu quality is free dan zero defect. Kedua gagasan ini bermakna positif bagi lembaga pendidikan yaitu kualitas tanpa biaya dan menghilangkan kegagalan pada siswa. Kedua, Crosby menawarkan 14 langkah dalam upaya peningkatan mutu pendidikan yaitu komitmen manajemen, tim perbaikan mutu, pengukuran mutu, evaluasi biaya mutu, kesadaran mutu, tindakan perbaikan, komite ad hoc untuk program zero defect, pelatihan penyelia, hari zero defect, penentuan sasaran, penghapusan penyebab kesalahan, penghargaan/pengakuan, dewan mutu, lakukan berulang kali.

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How to Cite
[1]
“Peningkatan Mutu Sekolah Perspektif Philip B. Crosby”, intelektualita, vol. 11, no. 1, pp. 135–140, Jul. 2022, doi: 10.19109/intelektualita.v11i1.10715.
Issue
Vol. 11 No. 1 (2022): Jurnal Intelektualita: Keislaman, Sosial, dan Sains
Section
Articles

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How to Cite

[1]
“Peningkatan Mutu Sekolah Perspektif Philip B. Crosby”, intelektualita, vol. 11, no. 1, pp. 135–140, Jul. 2022, doi: 10.19109/intelektualita.v11i1.10715.