Analisis Information Technology Service Management (ITSM) LPSE Kota Palembang Berdasarkan Framework ITIL V3
Article Sidebar
Published:
Mar 4, 2020
Keywords:
Manajemen Layanan Teknologi Informasi, Maturity Level, ITIL V3
Main Article Content
Abstract
Penelitian ini bertujuan untuk mengetahui sejauh mana pengelolaan manajemen layanan telah mencapai Tingkat Kematangan (Maturity Level) dalam mendukung kualitas layanan TI terhadap kinerja dan pencapaian organisasi. Analisis dilakukan dengan menggunakan Framework Information Technology Infrastructure Library (ITIL) V3. Fokus pada penelitian Subdomain yang digunakan yaitu Event Management (EM), Incident Management (IM), Request Fullfilment (RF), Access Management (AM) dan Information Security Management (ISM). Hasil penelitian ini didapatkan tingkat kematangan manajemen layanan teknologi informasi berada pada level 4 yaitu Managed. Kemudian disusun rekomendasi perbaikan yang digunakan untuk meningkatkan tingkat kematangan yang diharapkan dalam mencapai manajemen layanan yang baik sehingga tujuan organisasi tercapai.
Article Details
How to Cite
[1]
“Analisis Information Technology Service Management (ITSM) LPSE Kota Palembang Berdasarkan Framework ITIL V3”, intelektualita, vol. 9, no. 1, pp. 1–8, Mar. 2020, doi: 10.19109/intelektualita.v9i1.5029.
Section
Articles
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work
How to Cite
[1]
“Analisis Information Technology Service Management (ITSM) LPSE Kota Palembang Berdasarkan Framework ITIL V3”, intelektualita, vol. 9, no. 1, pp. 1–8, Mar. 2020, doi: 10.19109/intelektualita.v9i1.5029.
References
Hulukati, Stephan Adriansyah. “Evaluasi Penerapan Cobit 5 Pada Layanan Pengadaan Secara Elektronik (LPSE) Di Provinsi Gorontalo.” Media Teknologi Informasi Dan Komputer [METIK] 2, no. 1 (2018): 40–45.
Pillai, Anil Kumar Raghavan, Ashok Kumar Pundir, and L Ganapathy. “Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario.” Journal of Software Engineering and Applications 7, no. 6 (2014): 483.
Pillai, Anil Kumar Raghavan, Ashok Kumar Pundir, and L Ganapathy. “Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario.” Journal of Software Engineering and Applications 7, no. 6 (2014): 483.