Pengaruh Layanan Perpustakaan Terhadap Kepuasan Pemustaka Di Perpustakaan SMP Negeri 3 Rantau Bayur Kabupaten Banyuasin

Article Sidebar

PDF
Published: Jun 20, 2023
Updated: 20-06-2023
Versions:
20-06-2023 (2)
DOI: https://doi.org/10.19109/tadwin.v4i1.17216
Keywords:
Library Services, Academic Library, User Satisfaction

Main Article Content

Sely Yoanda
Universitas Islam Negeri Raden Fatah Palembang, Indoensia
Anggi Tridana
Universitas Islam Negeri Raden Fatah Palembang, Indoensia
Aang Gunaidi
Universitas Islam Negeri Raden Fatah Palembang, Indoensia

Abstract

User satisfaction is a benchmark in efforts to improve library services. The aims of this study were: (1) to find out what services are available at the Library of SMP Negeri 3 Rantau Bayur, Banyuasin Regency; (2) to find out the effect of library services on user satisfaction at the Library of SMP Negeri 3 Rantau Bayur, Banyuasin Regency. The research method used is decriptive qualitative with data collection techniques through observation, interviews, and documentation. The informants in this study were library users at the SMP Negeri 3 Rantau Bayur, Banyuasin Regency, namely students, and teachers or education staff. The results in this study obtained data, namely: (1) the services available at the library include: library service hours, circulation services, reference services, reading room service, user education program, compulsory reading programs in the library, information literacy programs, library promotions, holding doorpize for users who frequently do visit, student showcase; (2) the services provided have an influence on user satisfaction. The conclusion in this study is that the Library of SMP Negeri 3 Rantau Bayur, Banyuasin Regency must optimize the services provided so that users are more satisfied, so that the interest of visiting users to the library also increases.   

Article Details

How to Cite
Yoanda, S., Tridana, A., & Gunaidi, A. (2023). Pengaruh Layanan Perpustakaan Terhadap Kepuasan Pemustaka Di Perpustakaan SMP Negeri 3 Rantau Bayur Kabupaten Banyuasin. TADWIN: Jurnal Ilmu Perpustakaan Dan Informasi, 4(1), 34-46. https://doi.org/10.19109/tadwin.v4i1.17216 (Original work published 2023)
Issue
Vol. 4 No. 1 (2023): Tadwin:Jurnal Ilmu Perpustakaan dan Informasi
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work

How to Cite

Yoanda, S., Tridana, A., & Gunaidi, A. (2023). Pengaruh Layanan Perpustakaan Terhadap Kepuasan Pemustaka Di Perpustakaan SMP Negeri 3 Rantau Bayur Kabupaten Banyuasin. TADWIN: Jurnal Ilmu Perpustakaan Dan Informasi, 4(1), 34-46. https://doi.org/10.19109/tadwin.v4i1.17216 (Original work published 2023)

References

Abdussamad, Z. (2021). Metode Penelitian Kualitatif. Syakir Media Press. https://books.google.co.id/books/about/Metode_Penelitian_Kualitatif.html?id=JtKREAAAQBAJ&redir_esc=y

Afthanorhan, A., Awang, Z., Rashid, N., Foziah, H., & Ghazali, P. (2019). Assessing the effects of service quality on customer satisfaction. Management Science Letters, 9(1), 13-24.

DOI10.5267/j.msl.2018.11.004

Akbar, A., Aplisalita, W. O. D., & Rusadi, L. O. (2021). Fungsi Perpustakaan Sekolah Terhadap Prestasi Belajar Siswa Sekolah Dasar. EDUKATIF : JURNAL ILMU PENDIDIKAN, 3(1), Article 1. DOI:10.31004/edukatif.v3i1.286

Amarasekara, K. M. R. K., & Marasinghe, M. M. I. K. (2020). User Satisfaction on library resources and services: Survey conducted in main library of the Open University of Sri Lanka. Journal of the University Librarians Association of Sri Lanka, 23(2). DOI: 10.4038/jula.v23i2.8007

Ames, H., Glenton, C., & Lewin, S. (2019). Purposive sampling in a qualitative evidence synthesis: A worked example from a synthesis on parental perceptions of vaccination communication. BMC medical research methodology, 19, 1–9. DOI: 10.1186/s12874-019-0665-4

Asrowi, Hadaya, A., & Hanif, M. (2019). The Impact of Using the Interactive E-Book on Students’ Learning Outcomes. International Journal of Instruction, 12(2), 709-722.

DOI: 10.29333/iji.2019.12245a

Babatunde, T. J., Issa, O., Saliu, U. A., Babafemi, G. O., Abdulraheem, J. W., & Otonekwu, F. O. (2021). Effects of motivation on staff performance and job satisfaction in the university of Ilorin library. DOI: 10.15408/insaniyat.v5i2.15718

Banda, B., & Chewe, P. (2021). Circulation regulations and their effect on user return of books: the case of University of Zambia library. International Journal of Library and Information Services (IJLIS), 10(2), 1-9. DOI: 0000-0002-3687-934X

Bersilius, C.K., & Arfa, M. (2019). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pemustaka di Perpustakaan STIKES Telogorejo Semarang. Jurnal Ilmu Perpustakaan, 11(1), 1.

DOI: 10.22146/bip.8835

Chen, Y.-C., Ho, C.-C., & Kuo, S.-M. (2022). Service Quality of and User Satisfaction with Non-State-Owned Academic Libraries in China: Integrating the Fuzzy Delphi Method with the Kano Approach. Sustainability, 14(14), Article 14. DOI: 10.3390/su14148506

Fu, Y., Lomas, E., Inskip, C., & Bunn, J. (2023). Understanding international users' library experience in the Digital Age–joining the behavioral and experiential aspects. Journal of Documentation, 79(3), 608-634. DOI: 10.1108/JD-02-2022-0035

Dei, D.-G. J. (2020). Assessing Adoption and Implementation of Mobile Technology-Based Library Services in Academic Libraries. International Journal of Innovative Technology and Exploring Engineering, 9, 2278–3075. DOI: 10.35940/ijitee.C8305.019320

Henderson, J. W., Warren, K., Whitmore, K. F., Flint, A. S., Laman, T. T., & Jaggers, W. (2020). Take a close look: Inventorying your classroom library for diverse books. The Reading Teacher, 73(6), 747-755. DOI: 10.1002/trtr.1886

Khan, A. U., Zhang, Z., Chohan, S. R., & Rafique, W. (2021). Factors fostering the success of IoT services in academic libraries: A study built to enhance the library performance. Library Hi Tech, 40(6), 1976–1995. DOI: 10.1108/LHT-06-2021-0179

Mckie, I. A. S., & Narayan, B. (2019). Enhancing the academic library experience with chatbots: An exploration of research and implications for practice. Journal of the Australian Library and Information Association, 68(3), 268-277. DOI: 10.1080/24750158.2019.1611694

Mugo, G. W., & Mathu, M. (2021). Assessment of customer service provision for enhanced user satisfaction in academic libraries: a case study of St Paul’s University Library, Kiambu county, Kenya. International Journal of Current Aspects, 5(1), 20-34. DOI: 10.35942/ijcab.v5i1.155

Mustika, F., & Marlini. (2020). Pengaruh Layanan Perpustakaan Terhadap Kepuasan Pemustaka di Perpustakaan SMA Negeri 2 Padang Provinsi Sumatra Barat. JIPI (Jurnal Ilmu Perpustakaan Dan Informasi),5 (2), h. 143-151. DOI: 10.30829/jipi.v5i2.7259

Noh, Y. (2022). The analytic study of librarian-user and importance-satisfaction on the use factor of complex cultural space in library. Library Hi Tech, 40(6), 1532-1566. DOI 10.1108/LHT-06-2020-0135

Onyeisi, O. F., Ajisafe, S. U., & Toyese, O. T. (2019). Evaluation of user’s satisfaction with reference services in selected Federal University Libraries in Southeastern Nigeria. Evaluation, 3(2).

DOI: 10.15048/in saniyat.v3i2.10326

Oyetola, S. O., & Adio, G. (2020). Roles of the school library in education of Nigerian child. International Journal of Research in Library Science, 6(1), 154. DOI: 10.26761/IJRLS.6.1.2020.1310

Putra, F. E. (2017). Kegiatan layanan dalam penelusuran informasi di perpustakaan. Jurnal Iqra’, 11(1), 48–65. DOI: 10.30829/iqra.v11i01.792

Rabelo, C. F., & da Costa Barroso, F. A. (2022). Sala de leitura: um espaço de encontro entre saberes e fantasia: Reading room: a meeting space between knowledge and fantasy. Studies in Education Sciences, 3(3), 1152-1159. DOI: 10.54019/sesv3n3-010

Soni, M. (2023). A Literature Survey on National Education Policy 2020 (NEP 2020) and Libraries. Journal of Learning and Educational Policy(JLEP) ISSN : 2799-1121, 3(04), Article 04.

DOI: 10.55529/jlep.34.13.23

Undang-Undang Republik Indonesia Nomor 43 Tahun 2007. (2007). Undang-Undang Republik Indonesia. Ятыатат, вы12у(235), 245. http://digilib.unila.ac.id/4949/15/BAB II.pdf

, A. P., Fadelina, R., & Basuki, S. (2021). New normal and library services in Indonesia: A case study of university libraries. Digital Library Perspectives, 37(1), 77-84. DOI 10.1108/DLP-07-2020-0059

Yoanda, S., & Gunaidi, A. (2023). Kemas ulang informasi era society 5.0: peluang dan tantangan bagi perpustakaan. Book Chapter: Kesiapan perpustakaan dalam memasuki era society 5.0. In Nas Media Pustaka.

Yoanda, S. (2017). Peningkatan Layanan Perpustakaan Melalui Teknologi Rfid. Jurnal Pustakawan Indonesia, 16(2), 1–12. https://jurnal.ipb.ac.id/index.php/jpi/index%0AVOLUME

Zaharani, R., & Primadesi, Y. (2014). Pengaruh layanan perpustakaan terhadap kepuasan pemustaka di perpustakaan universitas negeri padang. Jurnal Ilmu Informasi Perpustakaan Dan Kearsipan, 3(September), 152–158. DOI: 10.24036/5719-0934