Pengaruh Perilaku Asertif Staf Perpustakaan Terhadap Kualitas Pelayanan di Dinas Perpustakaan dan Arsip Kabupaten Karo

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Published: Jun 20, 2024
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20-06-2024 (2)
DOI: https://doi.org/10.19109/tadwin.v5i1.22302
Keywords:
Library, Assertive Behavior, Service Quality

Main Article Content

Lisa Darmayanti
Universitas Islam Negeri Sumatera Utara, Medan, Indonesia
Abdul Karim Batubara
Universitas Islam Negeri Sumatera Utara, Medan, Indonesia
Franindya Purwaningtyas
Universitas Islam Negeri Sumatera Utara, Medan, Indonesia

Abstract

The assertive behavior of library staff toward service quality in the archives and library of the Karo Regency is discussed in this thesis. The purpose of this study is to determine how the assertive behavior of library employees affects the level of customer service provided by the Karo Regency library and archives. This study employs a comparative causal approach with quantitative methodologies. through the use of methods for gathering data, such as surveys and recordkeeping. The Karo Regency library and archives service workers served as the research's informants. The study's findings indicate that library employees' assertive behavior improves the quality of their services. The acceptance of Ha is based on the demonstrable assertive behavior (X) towards service quality (Y) with a significant value of 0.000 > 0.05.

Article Details

How to Cite
Darmayanti, L., Batubara, A. K., & Purwaningtyas, F. (2024). Pengaruh Perilaku Asertif Staf Perpustakaan Terhadap Kualitas Pelayanan di Dinas Perpustakaan dan Arsip Kabupaten Karo. TADWIN: Jurnal Ilmu Perpustakaan Dan Informasi, 5(1), 51-69. https://doi.org/10.19109/tadwin.v5i1.22302 (Original work published 2024)
Issue
Vol. 5 No. 1 (2024): Tadwin: Jurnal Ilmu Perpustakaan dan Informasi
Section
Articles
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How to Cite

Darmayanti, L., Batubara, A. K., & Purwaningtyas, F. (2024). Pengaruh Perilaku Asertif Staf Perpustakaan Terhadap Kualitas Pelayanan di Dinas Perpustakaan dan Arsip Kabupaten Karo. TADWIN: Jurnal Ilmu Perpustakaan Dan Informasi, 5(1), 51-69. https://doi.org/10.19109/tadwin.v5i1.22302 (Original work published 2024)

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