Pengaruh Tingkat Pelayanan terhadap Tingkat Kepuasan Donatur Dompet Peduli Umat Daarut Tauhiid Palembang

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Published: Sep 17, 2016
Keywords:
Pelayanan, Kepuasan Donatur

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Angga Putra
Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Raden Fatah Palembang

Abstract

Kepuasan donatur adalah tolok ukur, apakah sebuah pelayanan yang diberikaan sebuah instansi sudah berjalan dengan semestinya atau perlu perbaikan lebih lanjut. Kepuasan pengguna jasa adalah perasaan senang atau kecewa prngguna jasa yag muncul setalah membandingkan persepsi yang mereka dengan harapam mereka. Pelayanan dirasa memuaskan apabilla pelayanan yang diterima sesuai dengan harapan pengguna jasa. Sebaliknya pelayanan dirasa kurang memuaskan apabila pelayanan yang diterima dibawwah harapan pengguna jasa.

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How to Cite
[1]
“Pengaruh Tingkat Pelayanan terhadap Tingkat Kepuasan Donatur Dompet Peduli Umat Daarut Tauhiid Palembang”, intelektualita, vol. 5, no. 2, pp. 233–240, Sep. 2016, Accessed: Apr. 02, 2025. [Online]. Available: https://jurnal.radenfatah.ac.id/index.php/intelektualita/article/view/759
Issue
Vol. 5 No. 2 (2016): Jurnal Intelektualita: Keislaman, Sosial dan Sains
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Articles

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How to Cite

[1]
“Pengaruh Tingkat Pelayanan terhadap Tingkat Kepuasan Donatur Dompet Peduli Umat Daarut Tauhiid Palembang”, intelektualita, vol. 5, no. 2, pp. 233–240, Sep. 2016, Accessed: Apr. 02, 2025. [Online]. Available: https://jurnal.radenfatah.ac.id/index.php/intelektualita/article/view/759