Social Leadership as a Driver of Digital Library Service Innovation:a Literature Case Study 2018–2024
Bilah Samping Artikel
Isi Artikel Utama
Abstrak
Technological developments in the digital era have forced libraries to transform through digital-based services; however, the success of this transformation depends heavily on leadership capable of driving social and cultural change. This study aims to systematically analyze the functional role of Social Leadership as a driver of innovation in digital library services through a literature review of scientific works published between 2018 and 2024. Using a Comprehensive Literature Review and Thematic Analysis of primary and secondary data, the results indicate that Social Leadership contributes through key dimensions Empathy, Collaboration, Participation, and Social Values which collectively drive innovation in three domains: technology, work processes, and user participation. Key findings confirm that Empathy and Collaboration are the most dominant dimensions in creating an Innovative Culture and reducing resistance to change. It is concluded that Social Leadership is a strategic factor that bridges the technological dimension with human values within an organization, making it key to the sustainability of responsive and user-centric library service innovation in the digital era.
Rincian Artikel
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work
Cara Mengutip
Referensi
Ahmad, H. M., Kaliannan, M., & Mutum, D. S. (2026). Authentic leadership in a bureaucratic environment: A qualitative study. Journal of General Management, 51(3), 292-303. DOI 10.1177/03063070231195207
Behie, S. W., Pasman, H. J., Khan, F. I., Shell, K., Alarfaj, A., El-Kady, A. H., & Hernandez, M. (2023). Leadership 4.0: The changing landscape of industry management in the smart digital era. Process safety and environmental protection, 172, 317-328. DOI 10.1016/j.psep.2023.02.014
Bilan, Y., Oliinyk, O., Mishchuk, H., & Skare, M. (2023). Impact of information and communications technology on the development and use of knowledge. Technological Forecasting and Social Change, 191, 122519. DOI 10.1016/j.techfore.2023.122519
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. DOI 10.1191/1478088706qp063oa
Cantafio, G., & Munna, A. S. (2024). Next Generation Leadership and Management: A Creative and Innovative Approach. Cambridge Scholars Publishing. https://books.google.co.id/books=en&lr=&id=gGUyEQAAQBAJ&oi
Corrall, S., & Jolly, L. (2019). Innovations in Learning and Teaching in Academic Libraries: Alignment, Collaboration, and the Social Turn. New Review of Academic Librarianship, 25(2–4), 113–128. DOI 10.1080/13614533.2019.1697099
Dukanac, M., Stojanović-Aleksić, V., & Zlatanović, D. (2025). The impact of transformational and transactional leadership styles on organizational innovativeness. Anali Ekonomskog fakulteta u Subotici, 61(53). DOI 10.5937/10.5937/AnEkSub2500004D
Favarin, A. M., Dias, C. N., Costa Filho, B. A. D., & Bambini, M. D. (2024). Network as A Strategy to Break Silos and Promote Open Innovation. Revista de Administração Contemporânea, 28(3), e230241. DOI 10.1590/1982-7849rac2024230241.en
Fazira, Y., & Mirani, R. (2019). Pengaruh kepemimpinan terhadap kinerja pegawai pada Dinas Perpustakaan dan Kearsipan Kota Dumai. JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan), 4(1), 76-83. DOI 10.31851/jmksp.v4i1.2477
Harmoko, S. (2017). Gaya kepemimpinan transformasional pada perpustakaan perguruan tinggi riset. UNILIB: Jurnal Perpustakaan, 21-28. DOI 0.20885/unilib.vol8.iss1.art2
Kamariah, S. (2024). Peran Kepemimpinan Transformasional Dalam Peningkatan Kinerja Perpustakaan Dan Layanan Kearsipan. Al-Mujahadah: Islamic Education Journal, 2(1). https://ejournal.alkifayahriau.ac.id/index.php/almujahadah/article/download/487/253/1606
Kumala, H. R., & Agustina, T. (2018). Pengaruh gaya kepemimpinan terhadap prestasi kerja pegawai pada Dinas Arsip dan Perpustakaan Daerah Kabupaten Bogor. II (1), 26-31. DOI 10.31294/widyacipta.v2i1.2657
Lecic, M. S., Milic, B., Visnjic, R., & Culibrk, J. (2023). Leadership, innovative behavior and the case of innovative climate—When the mediator becomes the mediated. Behavioral sciences, 13(1), 40. DOI 10.3390/bs13010040
Maknun, M. L., Muzayanah, U., Muna, M. K., Prasetyo, A., & Eliza, M. (2021). The Library Development Based on Social Inclusion: SWOT Analysis and Socio-Religious Role. Jurnal Fuaduna: Jurnal Kajian Keagamaan dan Kemasyarakatan, 5(2), 111-124. DOI 10.30983/fuaduna.v5i2.4915
Majumdarr, S., Dasgupta, S. A., Hassan, Y., Behl, A., & Pereira, V. (2025). Linking digital transformational leadership, symmetrical internal communication with innovation capability: a moderated mediation model. Journal of Knowledge Management, 29(8), 2478-2496. DOI 10.1108/JKM-12-2023-1167
Mashud, A. R. (2024). Gaya kepemimpinan dan inovasi Kepala Dinas Perpustakaan dan Kearsipan Provinsi Kalimantan Selatan. Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi, 12(1), 81–93. DOI 10.18592/pk.v12i1.12732
Mathews, B. (2025). A Cambrian Moment for Libraries: Shaping Futures through Evolution and Leadership. portal: Libraries and the Academy, 25(2), 231-250. DOI 10.1353/pla.2025.a955944
Moarefi, S., & Janami, K. (2025). A framework for agile leadership in knowledge-based organizations. Advanced Journal of Management, Humanity and Social Science, 1(5), 291-304. DOI records/16905396
Ngo, V. M., Nguyen, H. H., Pham, H. C., Nguyen, H. M., & Truong, P. V. D. (2023). Digital supply chain transformation: effect of firm’s knowledge creation capabilities under COVID-19 supply chain disruption risk: Digital supply chain transformation: effect of firm’s knowledge creation capabilities under COVID-19 supply chain disruption risk. Operations Management Research, 16(2), 1003-1018. DOI 10.1007/s12063-022-00326-z
North-Samardzic, A., Kan, M., & Edwards, G. (2024). Leadership by cavea: The social processes of interorganisational collaborative leadership. Journal of Management & Organization, 30(4), 1119–1135. DOI 10.1017/jmo.2023.42
Ncube, M. M., Chigwada, J., & Ngulube, P. (2026). Navigating artificial intelligence disruption: A sociotechnical analysis of library professionals’ perceptions of relevance and strategic adaptation. Journal of Librarianship and Information Science, 09610006261430950. DOI 10.1177/09610006261430950
Nurhayati. (2023). Peran Pustakawan Dalam Pengolahan Sumber Informasi Berbasis Elektronik di Dinas Perpustakaan dan Kearsipan Provinsi Sulawesi Selatan.
Okunlaya, R. O., Abdullah, N. S., & Alias, R. A. (2022). Artificial intelligence (AI) library services inovattive conceptual framework for the digital transformation of university education. DOI 10.1108/LHT-07-2021-0242
Onunka, O., Onunka, T., Fawole, A. A., Adeleke, I. J., & Daraojimba, C. (2023). Library and information services in the digital age: Opportunities and challenges. Acta Informatica Malaysia, 7(1), 113-121. DOI 10.26480/aim.02.2023.113.121
Pascual, J. (2021). Innovation and collaboration in the digital era: the role of emotional intelligence for innovation leadership and collaborative innovation. Walter de Gruyter GmbH & Co KG. https://books.google.co.id/books=en&lr=&id=qJY9EAAAQBAJ&o
Samanta, S., Rautaray, B., & Swain, D. K. (2023). Impact of leadership and Innovation on Libraries of the future. KIIT Journal of Library and Information Management, 10(1), 1-19. DOI 10.5958/2455-8060.2023.00001.0
Santarsiero, F., Carlucci, D., Lerro, A., & Schiuma, G. (2024). Navigating digital transformation and business model innovation in the tourism sector: challenges opportunities, and leadership styles. Measuring Business Excellence, 28(3-4), 426-438. DOI 10.1108/MBE-09-2023-0137
Scharf, D., & Dera, J. (2021a). Question formulation for information literacy: Theory and practice. The Journal of Academic Librarianship, 47(4), 102365. DOI 10.1016/j.acalib.2021.102365
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. DOI 10.1016/j.jbusres.2019.07.039
Sukarjono, S., Sumaryanto, S., Sumarjo, S., & Triyono, S. (2026). Developing an IT-based library service model to enhance learning quality. Jurnal Cakrawala Pendidikan, 45(1). DOI 10.21831/cp.v45i1.90255
Utari, S., & Hadi, Moh. M. (2020). Gaya Kepemimpinan Demokratis Perpustakaan Kota Yogyakarta (Studi Kasus). Jurnal Pustaka Ilmiah, 6(1), 994. DOI 10.20961/jpi.v6i1.41095
Yukl, G. (2013). Leadership in Organizations (Eighth edition, global edition). Pearson. https://unitimesofficial.wordpress.com/wp-content/uploads/2020/06/leadership-in-organizations-by-gary-yukl.pdf