Social Leadership as a Driver of Digital Library Service Innovation:a Literature Case Study 2018–2024
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Abstract
Technological developments in the digital era have forced libraries to transform through digital-based services; however, the success of this transformation depends heavily on leadership capable of driving social and cultural change. This study aims to systematically analyze the functional role of Social Leadership as a driver of innovation in digital library services through a literature review of scientific works published between 2018 and 2024. Using a Comprehensive Literature Review and Thematic Analysis of primary and secondary data, the results indicate that Social Leadership contributes through key dimensions Empathy, Collaboration, Participation, and Social Values which collectively drive innovation in three domains: technology, work processes, and user participation. Key findings confirm that Empathy and Collaboration are the most dominant dimensions in creating an Innovative Culture and reducing resistance to change. It is concluded that Social Leadership is a strategic factor that bridges the technological dimension with human values within an organization, making it key to the sustainability of responsive and user-centric library service innovation in the digital era.
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