IT Governance Maturity Assessment of the BRAVO Application Using an Integrated COBIT 2019 and ITIL 4 Framework
Article Sidebar
Main Article Content
Abstract
This study evaluates the maturity of IT governance supporting the BRAVO (BPKB Registration Vehicle Online) application at the Traffic Directorate of the South Sumatra Regional Police, a law enforcement institution delivering digital public services. An integrated evaluation approach combining COBIT 2019 and ITIL V4 frameworks was employed to assess governance and service management practices. Using design factor analysis, RACI-based respondent mapping, maturity level assessment, and gap analysis, the study focused on three key governance objectives: MEA03 (Managed Compliance with External Requirements), DSS02 (Managed Service Requests and Incidents), and DSS03 (Managed Problems). The findings indicate that MEA03 and DSS02 have achieved Maturity Level 3, reflecting structured and consistently implemented processes, while DSS03 remains at Maturity Level 2, indicating limited institutionalization of problem management practices. The gap analysis reveals significant maturity gaps between current and targeted levels, highlighting the need for governance strengthening, improved documentation, and enhanced analytical use of service data. This study demonstrates that integrating COBIT 2019 and ITIL V4 provides a coherent framework for bridging IT governance and service management, offering practical insights for improving digital public service delivery in law enforcement and other public sector organizations.
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
How to Cite
References
Aflakhah, E., & Soewito, B. (2023). Assessing information security using cobit 2019 and iso 27001:2013 for developing a mitigation plan. International Journal of Engineering Trends and Technology, 71(10), 223–237. https://doi.org/10.14445/22315381/IJETT-V71I10P221
Al-Ashmoery, Y., Chaabi, Y., Lekdioui, K., Al-Fuhaidi, B., Alwesabi, K., Haider, H., & Zaid, A. M. (2024). Impact of integrating lean, agile, and devops with itil4 framework for modern it service management. 1st International Conference on Emerging Technologies for Dependable Internet of Things, ICETI 2024. https://doi.org/10.1109/ICETI63946.2024.10777262
Anastasia, P. N., & Atrinawati, L. H. (2020). Perancangan tata kelola teknologi informasi menggunakan framework cobit 2019 pada hotel xyz. JSI: Jurnal Sistem Informasi (E-Journal), 12(2), 2020. https://doi.org/10.18495/JSI.V12I2.26
Ayunda, R., Nertivia, N., Prastio, L. A., & Vila, O. (2021). Kebijakan online single submission sebagai e-government dalam mewujudkan good governance di indonesia. Journal of Judicial Review, 23(1), 71–84. https://doi.org/10.37253/JJR.V23I1.4359
Bagja, A., Amri, Z., Imtihan, K., Rodi, M., & Rusniatun, S. Y. (2024). Enhancing public sector it governance through cobit 2019: a case study on service continuity and data management in the central lombok. Journal of Information Systems and Informatics, 6(4), 2761–2776. https://doi.org/10.51519/JOURNALISI.V6I4.924
Francolla, G. B. R., Mandoya, R. G., Walangitan, M. D., Lompoliu, E., & Mambu, J. Y. (2022). Information technology governance analysis using the cobit 2019 framework at xyz institution. CogITo Smart Journal, 8(2), 346–358. https://doi.org/10.31154/COGITO.V8I2.427.346-358
Gusman, S. W. (2024). Development of the indonesian government’s digital transformation. Dinasti International Journal of Education Management and Social Science, 5(5), 1128–1141. https://doi.org/10.38035/DIJEMSS.V5I5.2868
Hanif, A., Giatman, M., & Hadi, A. (2020). Evaluasi tata kelola teknologi informasi di dinas komunikasi dan informatika menggunakan framework cobit 5. JST (Jurnal Sains Dan Teknologi), 9(1), 94–101. https://doi.org/10.23887/JSTUNDIKSHA.V9I1.28401
Hidayah, N. A., Nurbojatmiko, N., Arfani, M. A., & Kusumaatuti, Y. A. (2024). Identifikasi tujuan tata kelola teknologi informasi plt fst uin jakarta menggunakan framework cobit 2019. Journal of Applied Computer Science and Technology, 5(1), 90–97. https://doi.org/10.52158/JACOST.V5I1.770
ISACA. (2018a). Cobit 2019 framework: introduction and methodology. www.isaca.org.
ISACA. (2018b). Designing an information and technology governance solution. www.isaca.org.
ISACA. (2018c). Implementing and optimizing an information and technology governance solution. www.isaca.org.
ITIL Foundation. (2019). ITIL 4 Edition (1st ed.). TSO (The Stationery Office). https://www.axelos.com
Morris, G., Tangka, W., & Lompoliu, E. (2023). Information technology governance using the cobit 2019 framework at pt. pelindo tpk bitung. CogITo Smart Journal, 9(2), 355–367. https://doi.org/10.31154/COGITO.V9I2.577.355-367
Nachrowi, E., Nurhadryani, Y., & Sukoco, H. (2020). Evaluation of governance and management of information technology services using cobit 2019 and itil 4. Jurnal Resti (Rekayasa Sistem Dan Teknologi Informasi), 4(4), 764–774. https://doi.org/10.29207/RESTI.V4I4.2265
Parera, N. M., & Tambotoh, J. J. C. (2024). Measuring it governance capability at diskominfo salatiga using cobit 2019. Sistemasi: Jurnal Sistem Informasi, 13(1), 324–334. https://doi.org/10.32520/STMSI.V13I1.3669
Puspitaningrum, A. C., Fitrani, L. D., & Sintiya, E. S. (2024). Systematic literature review: implementation cobit as a best practice of electronic based government system governance. Sistemasi: Jurnal Sistem Informasi, 13(1), 335–345. https://doi.org/10.32520/STMSI.V13I1.3639
Putra, B., Jazman, M., Megawati, M., & Salisah, F. N. (2022). It governance audit at the kampar regency library and archives department using cobit 2019 and itil 4. Jurnal Teknik Informatika (Jutif), 3(6), 1591–1600. https://doi.org/10.20884/1.JUTIF.2022.3.6.406
Rachmawati, R., Anjani, D. F., Rohmah, A. A., Nurwidiani, T., & Almasari, H. (2022). Electronically-based governance system for public services: implementation in the special region of yogyakarta, indonesia. Human Geographies, 16(1), 71–86. https://doi.org/10.5719/HGEO.2022.161.5
Sukamto, A. S., Novriando, H., & Reynaldi, A. (2021). Tata kelola teknologi informasi menggunakan framework cobit 2019 (studi kasus: upt tik universitas tanjungpura pontianak). Jepin (Jurnal Edukasi Dan Penelitian Informatika), 7(2), 210–218. https://doi.org/10.26418/JP.V7I2.47859
Yusuf, A., Saputra, W. A., & Jamilah, J. (2024). Capability gap analysis in it governance for a logistics company using cobit 2019. Journal of Information Systems and Informatics, 6(3), 1804–1821. https://doi.org/10.51519/JOURNALISI.V6I3.832
Zaini, A., Widodo, A. P., Mutiara, D., & Nugraheni, K. (2025). Information system governance evaluation at diskominfo central java using cobit 2019 framework. Scientific Journal of Informatics, 12(1), 67–76. https://doi.org/10.15294/SJI.V12I1.22883