Analisis Usability Pada Aplikasi Allo Bank Menggunakan Heuristics Evaluation
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Published:
Dec 31, 2022
Keywords:
Usability, Heuristics Evaluation, Allo bank
Main Article Content
Abstract
Allo Bank is a digital banking service available in Indonesia. The Allo Bank application has received low reviews on the Google Play Store. Based on several comments, it is known that the application does not function well, frequently experiences errors, and users face difficulties when making payments. Additionally, the application often cannot be used due to problems whose causes are unknown. This study aims to determine the level of usability of the Allo Bank application and identify which principles are not met based on the Heuristics Evaluation principles. The Heuristic Evaluation method was used for this research, while data was collected using questionnaires, and the sampling technique employed was the Slovin technique. The results of this research indicate that the usability of the Allo Bank application falls into the "good" category as the severity rating calculation results did not exceed 1 (one). The highest problem was found in the Use control and freedom aspect and the Help users recognize dialogue, and recovers from errors aspect, with an average severity rating of 1.48 and 1.31, respectively. Meanwhile, there were low average values for H2 and H8. This suggests that both aspects, although they have problems in the system, can still be controlled and users do not consider these issues to be significant problems. Therefore, it is crucial to maintain these aspects.
Article Details
How to Cite
Utami, M. R., & Setiawan, I. (2022). Analisis Usability Pada Aplikasi Allo Bank Menggunakan Heuristics Evaluation. JUSIFO (Jurnal Sistem Informasi), 8(2), 81-90. https://doi.org/10.19109/jusifo.v8i2.14019
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How to Cite
Utami, M. R., & Setiawan, I. (2022). Analisis Usability Pada Aplikasi Allo Bank Menggunakan Heuristics Evaluation. JUSIFO (Jurnal Sistem Informasi), 8(2), 81-90. https://doi.org/10.19109/jusifo.v8i2.14019
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Arifin, I. N., Tolle, H., & Rokhmawati, R. I. (2019). Evaluasi dan perancangan user interface untuk meningkatkan user experience menggunakan metode human-centered design dan heuristic evaluation pada aplikasi ezyschool. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer (J-PTIIK), 3(2). https://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/4556
Azkya, Z. S., Ardiansah, I., & Pujianto, T. (2020). Analisis user experience pada warehouse marketplace dengan metode heuristic evaluation. Jurnal Teknik Informatika Dan Sistem Informasi, 6(1), 2443–2229. https://doi.org/10.28932/JUTISI.V6I1.2378
Baabdullah, A. M., Alalwan, A. A., Rana, N. P., Patil, P., & Dwivedi, Y. K. (2019). An integrated model for m-banking adoption in Saudi Arabia. International Journal of Bank Marketing, 37(2), 452–478. https://doi.org/10.1108/ijbm-07-2018-0183/full/xml
Baladina, A., Aknuranda, I., & Kusyanti, A. (2018). Analisis hasil perbandingan penerapan metode heuristic evaluation menggunakan persona dan tanpa persona (studi kasus: situs web female daily). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer (J-PTIIK), 2(12). https://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/3831
Dalimunthe, N., Nazari, F., Purba, K., & Adawiyah, A. (2019). Evaluasi website pemko pekanbaru menggunakan metode heuristic evaluation. Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi, 5(2), 245–250. https://doi.org/10.24014/RMSI.V5I2.7538
Ependi, U., Kurniawan, T. B., & Panjaitan, F. (2019). System usability scale vs heuristic evaluation: a review. Simetris: Jurnal Teknik Mesin, Elektro Dan Ilmu Komputer, 10(1), 65–74. https://doi.org/10.24176/simet.v10i1.2725
Fatihahsari, F., & Darujati, C. (2021). Analisis usability mobile apps edlink dengan menggunakan heuristic evaluation. Sistemasi: Jurnal Sistem Informasi, 10(2), 404–413. https://doi.org/10.32520/STMSI.V10I2.1263
Fitri, S. V. N., Juwita, O., & Dharmawan, T. (2020). Analisis user interface terhadap website akta online banyuwangi menggunakan metode heuristic evaluation. Informal: Informatics Journal, 4(3), 103–107. https://doi.org/10.19184/ISJ.V4I3.12594
Ginting, S. W., & Sudarma, I. M. (2020). Analisis usability aplikasi sistem informasi destinasi wisata pulau ambon berbasis android. Jurnal Teknologi Informasi Dan Ilmu Komputer, 7(5), 1061–1068. https://doi.org/10.25126/JTIIK.2020712775
Gómez, R. Y., Caballero, D. C., & Sevillano, J. L. (2014). Heuristic evaluation on mobile interfaces: a new checklist. Scientific World Journal, 2014. https://doi.org/10.1155/2014/434326
Hendradewa, A. P. (2017). Perbandingan metode evaluasi usability (studi kasus: penggunaan perangkat smartphone). Teknoin, 23(1). https://doi.org/10.20885/teknoin.vol23.iss1.art2
Hernanda, I. P. A. R., Githa, D. P., & Sasmita, G. M. A. (2022). Analisis usability bprgianyar.com menggunakan heuristic evaluation dan pendekatan human-centered design. JATISI (Jurnal Teknik Informatika Dan Sistem Informasi), 9(3), 2397–2411. https://doi.org/10.35957/JATISI.V9I3.2756
Hidayah, D. U., Yunita, I. R., & Setyaningsih, G. (2019). Evaluasi website kuliah online stmik amikom purwokerto menggunakan metode heuristik (studi kasus mata kuliah enterprise resource management). Matrik : Jurnal Manajemen, Teknik Informatika Dan Rekayasa Komputer, 18(2), 171–179. https://doi.org/10.30812/matrik.v18i2.360
Kemp, S. (2022). Digital 2022: indonesia. Datareportal.Com. https://datareportal.com/reports/digital-2022-indonesia
Khuntari, D. (2022). Analisis usability google workspace for education di universitas dengan system usability scale. Techno.Com, 21(1), 75–87. https://doi.org/10.33633/tc.v21i1.5537
Kurniawan, A. B., Aknuranda, I., & Perdanakusuma, A. R. (2019). Evaluasi dan perbaikan pengalaman pengguna menggunakan user experience questionnaire (ueq) dan heuristic evaluation (he) pada aplikasi mobile info bmkg. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer (J-PTIIK), 3(5). https://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/5397
Lailani, E. O., & Regina, T. (2021). Penggunaan mobile banking sebagai upaya memperlancar transaksi elektronik nasabah pada pt. bank rakyat indonesia (persero) tbk. Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi Dan Bisnis, 10(01), 24–33. https://doi.org/10.56486/kompleksitas.vol10no01.83
Oktafina, A., Jannah, F. A., Rizky, M. F., Ferly, M. V., Tangtobing, Y. D., & Natasia, S. R. (2021). Evaluasi usability website menggunakan metode heuristic evaluation studi kasus: (website dinas pekerjaan umum kota xyz). Antivirus : Jurnal Ilmiah Teknik Informatika, 15(2), 134–146. https://doi.org/10.35457/antivirus.v15i2.1553
Raza, S. A., Umer, A., & Shah, N. (2017). New determinants of ease of use and perceived usefulness for mobile banking adoption. International Journal of Electronic Customer Relationship Management, 11(1), 44–65. https://doi.org/10.1504/IJECRM.2017.086751
Shankar, A., & Rishi, B. (2020). Convenience matter in mobile banking adoption intention? Australasian Marketing Journal, 28(4), 273–285. https://doi.org/10.1016/J.AUSMJ.2020.06.008
Subhan, M., & Indriyanti, A. D. (2021). Penggunaan metode heuristic evaluation sebagai analisis evaluasi user interface dan user experience pada aplikasi bca mobile. Journal of Emerging Information System and Business Intelligence (JEISBI), 2(3), 30–37. https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/41203
Surahman, M., Widiyasono, N., & Gunawan, R. (2021). Analisis usability dan user experience aplikasi konsultasi kesehetan online menggunakan system usability scale dan user experience questionnaire. Jurnal Siliwangi: Sains Teknologi, 7(1), 1–8. https://jurnal.unsil.ac.id/index.php/jssainstek/article/view/3180
Thusi, P., & Maduku, D. K. (2020). South african millennials’ acceptance and use of retail mobile banking apps: an integrated perspective. Computers in Human Behavior, 111, 106405. https://doi.org/10.1016/J.CHB.2020.106405